IVR or Interactive Voice Response is an automated system where a customer can call from his land phone or mobile phone and interact with the machine pressing digits to perform some banking services.These services may include obtaining information such as balance inquiry or do transactions such as fund transfer and activate /deactivate credit card.
To do banking with IVR ,the customer needs to obtain a T-PIN from the bank.Then the customer will call to a short code such as 3225.The call will be terminated to a machine in the bank.The machine will welcome the customer and ask "Press " 1 for account services,2 for card service etc.Now if the customer pressess 1 in the keyboard of his phone device,the machine will ask Press 1 for account balance ,2 for fund transfer,3 for cheque book request etc.
To do banking with IVR ,the customer needs to obtain a T-PIN from the bank.Then the customer will call to a short code such as 3225.The call will be terminated to a machine in the bank.The machine will welcome the customer and ask "Press " 1 for account services,2 for card service etc.Now if the customer pressess 1 in the keyboard of his phone device,the machine will ask Press 1 for account balance ,2 for fund transfer,3 for cheque book request etc.
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